All Pro Moving Group LLC

These guys scammed me. I gave them my credit card info over the phone. Then they sent me a contract and a cancellation policy via email after I gave the credit card. I told them verbally that I didn't have time to read the contract, but hey pushed me. I pulled over while I was in the car, signed the cancellation policy, and accidentally signed the contract as well.

I noticed my mistake and immediately tried to cancel (same day). I did this via phone, email, and text message to my salesperson and the company at large.

The Company cited a term in the contract that I did not see and offered me $250 back. Their cancellation policy (separate from their contract), cites that I am entitled to 85% of my money back if I cancel within 72 hours. Additionally, they had verbally told me they would only hold 15% of the deposit if I canceled within 72 hours of signing the contract. I thought this was unfair and told them they needed to improve their offer. They have been unresponsive since then. I requested money back from my credit card, which All Pro contested. I feel cheated and I need help getting my money back and preventing this from happening to another client.

Move size: 2 Bedroom Home Service cost: $1212

We were moving from Colorado to Florida, cancelled on the phone within the 72-hour window -- but they continued to call, making me suspicious that they were trying to string us along.

So, we wrote them (again within 72 hours).

They never processed the cancellation and, instead, had the audacity to claim that they showed up and were turned away. We're working with the credit card company now, but if that doesn't work, we'll be taking legal action.

Giving them one star is 10 too many. Absolute scam.

Move size: 3 Bedroom Home Service cost: $1500

Moving estimate was not as advertised. Carrier was misrepresented. Company will not answer my emails about damaged/missing goods.

I talked with Kristin a few times, and she had sent me over documentation explaining everything. She stated that you, All Pro, were the team of movers and that you're not a broker. However, you explained to me that you have the opportunity to act as such, and therefore for my move, this was the case.

That being said, she also explained the process of pickup and delivery of my goods. At pickup, it seems that the estimate was fairly inaccurate, even after giving the specs to the gentleman on the phone confirming the move. There were a few larger boxes/totes, that I definitely can be at fault for, but the measurements for the bookcase, TV stands, etc. were definitely given. I was charged more for these items. In addition to this, the movers refused to pack the items that were specifically told to me that they would blanket and move, including the TV stands, etc. I was charged $150 for packing materials, which should have been covered, at least it was made to seem that way during the explanation.

I'm not sure how industry standard is when regarding stairs, but it also was not explained that every seven steps counted as a flight. I also explained the new apartment being a third floor and the townhome I was leaving having a flight of stairs. Any townhome on the planet would have more than seven stairs.

Upon arrival of the goods, by a totally different carrier, which I understand is common, as they unloaded I could see more and more of my pieces had been damaged. My goods were thrown into the middle of a truck with no regard, it seems, for what pieces were what.

The lack of care that was taken for each of these pieces that had damage, which was sent to everyone involved via photograph. The office chair was padded at departure, but arrived with gouges out of the back of the unit. The TV stand pictured was totally destroyed with each one of the supports bent beyond repair. The small dresser/night stand has a giant hole in the bottom of one of the drawers, the other TV stand has gouges out of it, most of the totes/boxes were crushed and wet (due to possible leaks in the trucks) because it was raining, but the entire floor of the moving trailer was SOAKED.

Above all, each one of my wheels was thrown onto the ground face up, as I watched the gentleman both on load in and load out toss the wheels onto concrete. This was not done during physical shipping. At arrival, the gentleman taped these units FACE IN on a dolly to get it up the stairs. If it was my responsibility to wrap these,I would have, gladly, but once again, I explained to a few people what these were and they assured me that it would be taken care of.

The move doubled in price from the estimate, from about $2400 to $4550, yet no care was taken to any of my items it seems. I am extremely disappointed in the service from start to finish.

There is also a missing suitcase that is also part of this entire process.

Kristin has sent me over to customer service, Jake, and Jake has not answered any of my emails. Jake provided me with a "claim" email which was never answered.

Move size: 3 Bedroom Home Service cost: $4420

Contracted a moving group to go to Colorado -> California. They apparently pick it up and charge an extra 234 cubic feet (They originally quoted 291). Strange. Then two weeks go by with no contact. Finally someone random starts calling asking us for 1800$ more to be wired immediately. Three days of wrangling with All pro and we negotiate that we'll measure the goods on arrival and pay if they're all there. Another week goes by, every day they say they're going to come and don't. Finally they do come 9:30pm on a day they said they weren't coming. I am immediately skeptical because the truck is a random rental and instead of a team of professional movers who are supposed to give me an inventory list/manifest and reassemble my furniture we get a random person who has no idea who "All pro moving" is, nor the subcontractor "Platinum moving" that they apparently subcontracted to. No, he's apparently a sub-sub contractor who rented a truck and just threw everything in there and eventually got here. Very suspicious, so I get my measuring tools and camera.

Everything is broken. All the boxes are broken or wet. There's less then 200 cubic feet of stuff in there (Measured by laser and tape of highest thing and length of truck). There's an extra dirty mattress we don't own in the truck as well. As soon as the driver sees I'm taking pictures he screams at me and my mother has to call the police. He closes the truck and drives away while demanding to be paid for about half an hour. I've called both moving companies dozens of times. As of now they told me to never call them and that I have to pay or else. So you know. Great experience. No idea where my stuff is but it's all broken and wet. And I guess there's a ton of other people's stuff and a ratty mattress just lying about wet on top of all of it.

Here's some pics:

Https://imgur.com/a/Nm071IW.

Move size: Studio Service cost: $2113

I am Bonnie Heather Murdock, Chris Lee is my son-in-law and his review below is correct. He stepped in for me to deal with All Pro because he was concerned about my stress level and me being stonewalled by All Pro. The company response contains misleading information. I notified Chris at All Pro regarding the changes to the volume (from 286 to 291 cu ft ) of the shipment on 2/26. When Jake called, I confirmed that the inventory I provided to Chris on 2/26 was correct, and at that time I paid an additional $409.15 via credit card.

Also, after Lisa confirmed my request for photos, Rafael did not take photos to verify that he re-measured my shipment. I was informed that the shipment was re-measured and reduced from 525 to 400 cu ft, but I have no evidence that the re-measurement actually took place and no reason to believe it. I packed the shipment, and except for furniture padding and how the items fit into the truck, I know the volume of the shipment. My other son-in-law, Robert, was present in Colorado only to allow the movers access to my shipment, and did not have my authorization to sign for an increased price. However, even if he did sign, he did it only after being lied to by the movers about the shipment volume.

Finally, after claiming that the shipment had been re-measured, Platinum movers offered only to reduce the amount they are demanding by $200, after adding in additional fraudulent charges. I have left 4 messages with All Pro customer service over the past two days, since receiving the latest demand from Platinum, requesting a call back, but my calls have not been returned.

The photos of the shipment in Chris' review are accurate. I have additional photos which show both the volume of the shipment and the wanton destruction of my property.

I have expressed a willingness to work with All Pro, but they won't return my calls. They are protecting Platinum Movers, an unlicensed and uninsured subcontractor, and their own butts, rather than protecting their customer from this scam.

Move size: Studio Service cost: $3381

I am a disabled veteran with stage 4 cancer. I moved from Wyoming to Massachusetts. I originally had a 26’ Penske rented & planned to move myself & my children. Other reputable companies quoted me $6-8000 which was not in my budget. All pro quoted me $4400 plus was going to haul my daughters vehicle for an additional cost that was competitive. The movers showed up in the same 26’ Penske truck I rented & were semi professional when they showed up. They were so slow I lost the deposit to my house because I couldn’t clean it on the back end due to keeping my schedule to make it to my new job in time. It took 23 days to get my goods & 7 weeks later my daughters vehicle still hasn’t been picked up & they refuse to issue a refund. By the time it was done it cost me nearly $8000. I was told the week after my goods were in Texas. My paperwork shows they dropped my stuff off in Delta, Co. I was told my truck was 2 days out & they didn’t show for another week. The drivers expressed distaste towards the business practices also. When they arrived I had to unload the truck & reassemble the furniture that was part of their contract. Most of my furniture is damaged & boxes crushed. They won’t answer my calls now as I want some sort of a refund for the inconvenience as well as all my damaged goods. They are rude, unprofessional & a giant scam!! I have since filed complaints with the BBB, DOT, & FTC. While they continued to try to convince me I don’t know how their business works..I am an inspector for transportation so I don’t appreciate being lied to and scammed. At this point I’ve given up on getting my money back I just want to keep someone else from being scammed & ripped off!! Spend the money & hire a reputable honest company!! All Pro Moving Group is NOT that!!

Move size: 3 Bedroom Home Service cost: $8000

I have moved several times with several different companies due to the fact I am military and move very often. I make sure to comment on my experiance so that anyone else moving has an understanding of my Experiance.

With that being said, I was very pleased with how my move was conducted by All Pro. I had to relocate from Florida to Tennessee, per usual. The fact I was moving on to a base could occasionally cause chaos to my move. I had an entirely smooth move with all pro to the point I am sticking with this company for all future moves.

I highly recommend them!

Move size: 2 Bedroom Home Service cost: $3200

I’ve moved quite a few times in my life due to my military background. I have to say this was by far the best moving experience I’ve had to date. My moving coordinator was James and he was the utmost professional. He was very detailed from start to finish and stayed in contact with me throughout the entire move. My main concern was being charged more than the estimate so we decided to over estimate the volume and my final payment ended up being less than expected. I really can’t say enough good things about this company, I really never end up writing reviews but James and the customer service team really went above and beyond. From now on if I have to move again I know exactly who I’m using and will be recommending them to anyone who needs a mover.

Move size: 3 Bedroom Home Service cost: $6550

I had a very bad experience with All Pro Moving Group LLC. I got a call asking if "The Moving Co" could move up my pick up time by 2 days. I declined that, and stated at the earliest it could happen was 1 day early. When the truck arrived they looked at what I had, and told me that they didn't account for all we had. I had listed everything, but now they were telling us we had to pay an additional $1800.00 before they picked up the furniture. The increase was due to the square footage difference, but the quote from "All Pro Moving Group" was based on weight. I got on the phone with the 2 different companies. I was arguing with them for 3 hours. They also stated that there was a miscalculation in the amount for the 2nd stop to drop off part of the furniture and items. They wanted to charge me an extra $500 for the second drop. I ended up paying $350 extra for the second drop off, and leaving some of my stuff back, and I had to try to make different arrangements to get the remainder of my stuff back home. The drivers were very nice, but the rest of the move was a traumatic mess. I had heard of companies trying to hold you hostage and try to force you to pay more for your move. I thought I had done my due diligence in checking out the moving company before booking someone. Unfortunately it wasn't enough. Please save yourself from this trauma and look somewhere else for your moving needs. The one star I gave them is for the drivers/movers. They were awesome, the rest of those people need to learn honest and fair business practices.

Move size: Partial Move Service cost: $3022

I do not say this lightly, as I was a U.S. Marine for 20 years so I have a lot of moving experience. Unless you just love aggravation, agitation, unprofessionalism, lack of integrity, and a complete inability to be able to contact a representative, you should avoid this deceitful and fraudulent company. Allow me to explain:

I needed to transport a slate pool table from Minnesota to Missouri. I started researching companies that claimed to specialize in these types of moves. I found a handful, and set out to getting estimates from them. Two sent me back estimates and called/texted almost immediately. All Pro Moving Group and Silver Star Moving Group. I was contacted by Alex from All Pro. Their estimate was slightly higher and I informed her that I had a lower estimate from Silver Star. She said she had heard of them, that they seemed to be a reputable company, but that their estimate was not binding and would not be lower than the All Pro estimate. She said I should call them to confirm she was correct. Little did I know at that time, that All Pro Moving and Silver Star Moving were the same business, run by the same people, with the same owner (Dirk Perdrix), who also owns Fast Track Auto Carriers. A Google search of these businesses and owner on moving review forums will produce some disturbing results..but back to my experience.

I ended up contracting with All Pro Moving Group on June 4th. I was specific about the move with Alex, and confirmed before signing the contract that the move included professional disassembly of the pool table as well as reassembly at the destination. They received the initial (they split moves into 3 payments) payment, which I discovered later was their payment for brokering the move, the other two payments are for the actual moving company they hire. Surprisingly, once they had received this payment their customer service and ability to contact became almost completely non-existent, in spite of their claimed 24/7 customer service.

The night before the move (June 10) I received a disturbing voice mail message from a representative from All Pro named Jake. Jake informed me to make sure that the pool table is disassembled before the movers arrive in the morning, as they “are not professional pool table movers.” Yes, that is a quote from Jake. I was extremely alarmed, and immediately called the number back to speak to Jake. Naturally, nobody answered (this was to become a constant trend) and I left a frantic message. More disturbingly, Jake's voice mail recording states, “Jake with Silver Star Moving” which was my first clue to start looking into this business and it's false representations. I searched for any contact number I could find for All Pro and left frantic messages on all of them.

The next afternoon Jake finally called me and let me know that Alex had mis-spoke, that I was responsible for disassembly and assembly of the pool table myself. In order to get the packing completed on June 13, I had to pay a pool table disassembler $350. After that the pickup of the items was scheduled for the morning of June 15. Of course nobody showed up. I attempted to contact All Pro to see what was going on and of course I was unable to gain contact at all.

So, to sum it all up..All Pro Moving Group, along with Silver Star Moving Group, and Fast Track Auto Carriers, are owned by the same man, Dirk Perdrix. A thorough search on the internet will reveal numerous horribly unprofessional and fraudulent dealings regarding moves they have contracted. I can attest to their employees falsely representing the companies as competing entities, claiming to provide services that they would not provide when the time came, and unprofessionally disappearing from the face of the earth, rather than addressing their shortcomings and correcting them, once they had their money in pocket. I implore everyone to avoid this and all of these companies at all cost. They are a fraudulent scam of a moving company.

Move size: Partial Move Service cost: $2021

Overall All Pro Moving Group provided an affordable and stress free move. I had less than a month to find a decent moving company and work out all the details of moving my daughter and I's belongings (2 bedroom house) from Huntington CA to Orlando FL due to a separation. The staff were all very helpful and accommodating, taking care of every little detail. The actual movers showed up on time and transferred everything to the truck quickly, efficiently, and with care. Hopefully we don't have to move anytime soon, but if we do I would definitely use this moving service again.

Move size: 2 Bedroom Home Service cost: $4000

(As I write this review I am still waiting for someone to pick up my stuff.)

So where do I begin? Was looking for movers to move my one bedroom apartment in New Mexico to Texas. Did a simple google search and entered my information into a movers inquiry pool or whatever you call those things (mistake #1). Was contacted on 9/25 by George from All Pro and he was very nice so I went ahead and scheduled my move with them. Honestly should have looked at reviews first (mistake #2). (Side note: Yes they are a brokerage company! Didnt really have a problem with it though as long as they could get the job done) So I was scheduled to move my stuff between 10/19 and 10/20. (I wanted to move 10/19 but they made me give a date range - mistake #3). Anywho, I was ok with the date range but hoped they would schedule the move for the 19th.

So once you complete everything (signing documents, paying deposits etc) they tell you that you will be contacted by consumer service 7 to 10 days before your move to update your inventory and make sure everything is correct. I GOT NOT CALL!! I had to call them on 10/17!! A little upset with the customer service but still very hopeful in the matter. Got everything squared away with Bill and he informed me that someone will be calling me back to tell me when the driver was coming to pick up my stuff.

SO THE NEXT DAY.. A DAY BEFORE I WANTED TO MOVE (Wanted to move Sat 10/19). I got a call saying that the driver was coming on the 20th (which is today) between 9-11am. Disappointed but ok whatever got a little more time to clean and get stuff together.


Today is 10/20 and I have heard nothing from my driver. Tried to call customer service MULTIPLE TIMES since morning and received nothing but answering machines or dropped calls. (Apparently, they are supposed to be 24 hours BUT THEYRE NOT) I finally called George on this personal number asking why dispatch had not called or anything. He said he would try to contact them. I received a call from a lady named Lisa in "dispatch" and she said the driver was held up with another job and he wouldn't be able to make it to me until around 5pm. But she said that the driver would contact me when he is close or a few hours out.

IM PISSED AT THIS POINT!! Its after 5pm and I still have not heard anything. I have a 7+ hours drive to my new location and I clearly can't do that today because it is already too late. They have literally been giving me the run around all day and getting my hopes up for nothing. To make things worse I was scheduled to be out of old apartment by today and NOW I HAVE TO STAY ANOTHER DAY AND PAY MORE MONEY!! Honestly, I think I just want a refund because I have yet to receive the service I paid for.

Move size: 1 Bedroom Home Service cost: $2600

I had a move scheduled through All Pro Moving Group for an August move, they gave us a cost estimate at $3000. On the day of the pick up, another moving company showed up, contracted by All Pro and demanded another $3000 (half up front and 2nd half on delivery) for the move from California to Oregon. We had no choice but to pay.

We quickly contacted customer service, a person named Jake kept on telling us that they were reviewing our complaint. We have contacted them repeatedly for OVER 2 MONTHS and we have heard nothing back from them. Every time we call “Jake” no one picks up.

DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. STEER CLEAR! We made a huge mistake that cost us $6000. Save your money and go with another company.

Move size: 1 Bedroom Home Service cost: $6000

I see other people have had a similar issue with this place. They are deceptive and misleading. Gave me an estimate. Said it was an overestimation. They charged a downpayment for whatever broker fees. Then they told me the actual movers only accepted cash. Movers didn't have enough space for inventory. Had to leave furniture behind. They charged $250 more than the estimate then, after everything was loaded. When I spoke with reps with All Pro they would tell me to have specific amounts of cash on pick up and upon delivery. They repeated it several times and never indicated they would raise their prices or fees. After they loaded everything, they went through the papers with me. That's when a slew of extra charges popped up that weren't mentioned before. I told a representative I was moving to a 9th floor apartment and he never mentioned they charged over $70 per flight of stairs upon delivery. I made a complaint to the BBB and the next week someone with All Pro called me. They claimed the rep I spoke to before about the estimate, the one that claimed he was giving me a veteran discount, had been fired maybe. The new rep I spoke with said he would look into the matter and call me back in 24 hours. I never heard back from him and my BBB complaint was changed to an "answered" status. Then they shipped in a 18 wheeler. With 24 hour notice they told me they wouldn't park an 18 wheeler in front of my apartment building, and they'd have to get a shuttle. They wouldn't give me an actual shuttle price and were evasive. They don't respond to emails. Trying to talk to them usually ends up in a game of phone tag. Based on articles and forums I've read elsewhere, a lot of this seems like it's a moving scam. For the amount they charge, for a small move, I could have just taken my stuff to a dump and then started over in a new location, buying new furniture and clothes.

Move size: 1 Bedroom Home Service cost: $2500

My family and I have moved quite a few times as my job requires me to re-locate quite a bit. I’ve dealt with every scary situation you could possibly imagine dealing with while moving. These guys really exceeded my expectations. They really listened to my concerns.I had a couple special items that needed additional services and they were able to provide that as well. My grandfather clock has been in my family for a really long time and they were able to take it apart correctly and move it safely which I was really impressed with. My price stayed the same which was unusual, but I was thrilled! I think these guys are some of the best that I’ve ever dealt with.

Move size: 3 Bedroom Home Service cost: $3590

We are so pleased with the services we received. We had to move out of our home and in a few days and another company took our deposit and never answered the phone again. We were so stressed about getting out on time and they were able to get a truck out to us the next day. They were very professional and did a great job packing and handling our glass shelves and tables. We were delivered in less than a week and our items were brought to us just how they left. This experience was perfect and we recommend them to anyone moving out of state.

Move size: 3 Bedroom Home Service cost: $3500

I just wanted to take a minute to let anyone know who is looking for experienced and professional help with a lengthy move this is the group for you! I was Beyond thrilled with the efficiency and professionalism of this moving group! All Pro was there for me and my family day and night with addressing any and all concerns or questions we had in regards to us relocating! I give them 5 stars ⭐️ and then another one! This team is absolutely amazing! I will Recommend them always for anyone looking for a great and cost worthy team of professionals! Great job guys! Thank you so much from my family to yours!

Move size: 3 Bedroom Home Service cost: $3800

Moving is stressful enough as it is, and these guys made my across country move painless. I needed my stuff transported from Seattle to Florida. They were professional, very careful with my stuff, answered all my questions and concerns ahead of time, and by moving day I felt better than I ever have. The team who showed up to move was friendly, knew what they were doing, and definitely worth the price. I recommend them to anyone who wants someone to take care of their stuff like they would their own. Thank you All Pro Moving Group!

Move size: 2 Bedroom Home Service cost: $2500

I don't usually write reviews but thought I would considering all the horror stories I've heard concerning moving companies and how concerned I was choosing which company to use. Anyway I decided on All Pro being that my rate was fair and my representative was very informative on what to expect being sincere with making sure I was comfortable. With that being said everything went just the way it was explained and without a hitch other than delivery taking a couple days longer than I thought but that was because of some weather issues the truck ran into on the way to my new home. I hope I never have to move again but if I do I will definitely use them again and would recommend them to anyone out there. Thanx All Pro.

Move size: 3 Bedroom Home Service cost: $2850

Worse moving company ever. It is totally a bait and switch operation. Was told I would be moving with one company and switched the day before the move. The new mover was not eligible to get secondary insurance. I was left with basic insurance with a 4 bedroom home being shipped. Once the the sales girl, Alex, gets the order, she will never call you back. Jake in dispatch does not call you back for days. Moving company that got the business would call and say the truck was on the way and then never shows up as planned. When asked for the owners name they will not send it to you. They want a portion of the money upfront. The rest at delivery prior to unloading. Waited over 3 weeks to receive goods. The mover subbed my load to another company that had a bigger truck.
Call a reputable mover and deal direct. May cost a little more for your move but the lack of stress and anxiety is well worth it.

Move size: 4+ Bedroom Home Service cost: $15000